RETURN AND REFUND POLICY

Unless otherwise expressly stipulated, Secretleaf International Sdn Bhd shall handle all requests for the return of Products via its customer service e-mail at return@secretleaf.com.my. All queries, comments and complaints in relation to the Website and the Products made available hereunder may also be made via this e-mail.

Requests for return of Products can only be made within fourteen (14) days from the date of delivery of the Products based on the Merchant's records, and only where the Products delivered are damaged or defective upon delivery or do not correspond with the order made by you as verified by Secretleaf International Sdn Bhd.

Returns however will not be made or will be made subject to additional charges, where the Product(s)' failure to correspond with the order made by you is due to your failure to provide accurate or complete instructions with regards to your purchase order.

All return requests will be subject to verification and approval by Secretleaf International Sdn Bhd. For the avoidance of doubt, no cancellation of order or exchange of Product for another item of similar or different value shall be allowed.

All Products approved by Secretleaf International Sdn Bhd to be returned to the respective Merchant must be securely packaged and wrapped. The delivery cost for the return of the Products shall be borne by you.

All Products returned shall be exchanged with a Product of the same description in the Purchase Order.

A refund in relation to a returned Product will only be made where the Merchant has no more stock of the returned Product.