Customer Help

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Depend on courier services, normally it will take around 2-3 days.

You can create free account by clicking here : Secretleaf: Natural & Organic Skincare

You can login to your account and make necessary change

Your shipment tracking number is available in your account. Please login to your account.

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We dont charge sales tax.

For now, we only ship to MALAYSIA.

Yes. Each order will come in single package

If you need to swap an item

Returns and Exchanges

You can return our products within 30 days from date of purchase subjet to products isnt used or damaged, must be returned in original packaging and you have a proof or purchase.


If you received wrong item, we are happy to ship you a correct item and you can keep the wrong item.

If you received damaged item, we will ship a new item for you and you can keep the damaged item.

You can ship to our address:

1551, Bandar Baru Tunjong
Batu 4 Jalan Kuala Krai
16010 Kota Bharu
Kelantan, MALAYSIA


You can email us at or

For urgent enquiry about shipment : 0162273832

Please login to your account and make a correction or whatsapp 0162273832 with your order number

If order already paid, you still cancel the order but no cash refund will be provided. You will receive credit in your account with us.

Yes, you can pre-order sold out item.