Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Depend on courier services, normally it will take around 2-3 days.
You can create free account by clicking here : Secretleaf: Natural & Organic Skincare
You can login to your account and make necessary change
Your shipment tracking number is available in your account. Please login to your account.
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We dont charge sales tax.
For now, we only ship to MALAYSIA.
Yes. Each order will come in single package
If you need to swap an item
Returns and Exchanges
You can return our products within 30 days from date of purchase subjet to products isnt used or damaged, must be returned in original packaging and you have a proof or purchase.
If you received wrong item, we are happy to ship you a correct item and you can keep the wrong item.
If you received damaged item, we will ship a new item for you and you can keep the damaged item.
You can ship to our address:
1551, Bandar Baru Tunjong
Batu 4 Jalan Kuala Krai
16010 Kota Bharu
Kelantan, MALAYSIA
You can email us at support@secretleaf.com.my or sales@secretleaf.com.my.
For urgent enquiry about shipment : 0162273832
Please login to your account and make a correction or whatsapp 0162273832 with your order number
If order already paid, you still cancel the order but no cash refund will be provided. You will receive credit in your account with us.
Yes, you can pre-order sold out item.
