We're so sorry to hear that it's not working out :-( If you are not satisfied with your purchase made through the Secretleaf Website or one of our retail locations, we are happy to let you know that you may apply for a refund within 30 days (1 month) of receiving your products.
A few logistical bits:
- Shipping fees, return shipping fees, gift packaging, final sales and other charges (as applicable) are not refundable.
- We do not offer exchanges on any of our products at this time, but we are more than happy to offer you a full refund for a product you have purchased (with a receipt) within 30 days of purchase so that you may purchase another item as you prefer.
- All refunds will be issued to the original method of payment. If for any reason we are unable to issue to the original method of payment, refunds will be issued via bank transfer or paypal.
We ask that you ship back any items you wish to return to the Secretleaf warehouse nearest to you:
35-2, Jalan Prima SG 2
Prima Sri Gombak
68100 Batu Caves
Be sure to include the original order number and clearly mark the parcel as a return. Once it has been confirmed received by the warehouse, we will issue a refund. Kindly allow up to 12 business days from the delivered date for the refund to be processed. Please note that we do not incur the cost of return shipping fees.
Please confirm the order number, products returned, and return tracking details by submitting them to the Return Center.
You may return unwanted items to any Secretleaf retail location within the same country of your original purchase. A receipt or proof of purchase is required to process your refund on your original method of payment. We do not offer store credit. We are unable to process your refund without the physical OR electronic copy of your receipt provided to you upon checkout in addition to the original method of payment used. Online purchases cannot be refunded in-store, but our staff will accept the items and put in a refund request for you which will be issued by our support team.
THIRD PARTY RETAILERS
We do not provide refunds or exchanges for products purchased outside of Secretleaf . You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.
Secretleaf maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. All Secretleaf products purchased during sale are excluded from refunds. Secretleaf reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way. To contact customer service, please reach out on our Contact Page.